Shipping and delivery policy:
- Please note that the official working days in chema.com.eg are from Sunday to Thursday. Fridays, Saturdays, holidays and official holidays are a holiday for all company employees and shipping companies.
- Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your convenience is our priority.
- The delivery method at chema.com.eg is delivery within 5 working days, according to your geographical area, with the option to choose the appropriate time for you to deliver at any time.
- In case of urgent requests, please contact customer service and we will do our best to assist you.
- Your signature will be requested on the order copy to confirm your receipt of the products as shown in the order photo. The application will be delivered to the address registered in the application, and the signature of any person present at this address is considered as your receipt of the application.
- In the event that we arrived at the registered address and no one was present at this address, please contact customer service to determine another time for delivery.
- Knowing that if you are not present at the agreed time for delivery twice, additional fees will be charged for delivery after that.
We provide daily delivery service except for Friday, Saturday and official holidays in the country.
Information about delivery:
- The applicant is asked to sign a document of receipt of the purchases.
- We guarantee the safety of your order from theft and damage from the moment it leaves the store until the moment of delivery. The company is not responsible for the product after signing the receipt document.
- In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there.
- Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then follow the return procedures.